Welcome to Lightify Store’s FAQ section, where we illuminate all your questions about our premium lighting solutions and services. Below you’ll find answers to our most common inquiries about products, shipping, payments, and more.
Product Information
What types of lighting products do you offer?
We specialize in premium lighting solutions including:
- Ceiling Light Fixtures
- Chandeliers and Pendants
- Lamps
- Night Lights
- Recessed Lighting
- Vanity Lighting
- Wall Sconces
Are your lighting fixtures suitable for international voltage standards?
Yes, our products are designed to accommodate various international voltage requirements. However, we recommend checking the product specifications or contacting our customer care at [email protected] for specific voltage compatibility questions.
Do you offer dimmable lighting options?
Many of our fixtures are dimmable, but this varies by product. Look for the “dimmable” specification in product descriptions or contact us for confirmation on specific items.
Shipping & Delivery
Where do you ship to?
We offer seamless global delivery to most countries worldwide, excluding some Asian and remote regions. Our headquarters in Topeka, Kansas serves as the hub for all international shipments.
What shipping options are available?
We provide two convenient shipping methods:
- Express Shipping: Via DHL or FedEx (10-15 days after processing) – $12.95 flat rate
- Free Standard Shipping: Via EMS (15-25 days after processing) – Free on orders over $50
How are fragile lighting items packaged?
Every fixture is packaged with specialized materials to protect delicate glass and finishes, reflecting the same attention to detail we put into our product selection. We use reinforced packaging designed specifically for lighting products.
When will I receive my tracking information?
You’ll receive tracking details automatically via email the moment your order departs from our warehouse. If you haven’t received this within 3 business days of ordering, please check your spam folder or contact us.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. If any item doesn’t meet your expectations, our customer care team will guide you through the simple return process. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The time for the refund to appear in your account depends on your payment provider.
Payments & Accounts
What payment methods do you accept?
We accept all major payment options:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your complete payment details on our servers.
Do you offer installment payment options?
Currently, we don’t offer installment plans directly, but you may be able to use PayPal’s installment options if available in your region.
Customer Support
How can I contact customer service?
Our lighting specialists are available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer care team operates Monday-Friday, 9:00 AM to 5:00 PM CST. Emails received outside these hours will be answered the next business day.
Can I visit your physical location?
Our headquarters at 1759 Nicholas Street, Topeka, US 66617 is primarily an operational center. For the best shopping experience, we recommend browsing our online collections at lightifyshop.com.
Still have questions? Illuminate your inquiries by reaching out to our customer care team at [email protected]. We’re here to help you find the perfect lighting solutions for your space.