At Lightify Store, we want your lighting experience to be as bright and satisfying as our premium fixtures. If for any reason you’re not completely illuminated with your purchase, our straightforward returns process will light the way.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition (uninstalled, undamaged, and in original packaging). Please note:

  • Custom or special-order lighting solutions (including made-to-order chandeliers) cannot be returned
  • Opened night lights with signs of use are not eligible for return due to hygiene reasons
  • Clearance items marked “final sale” cannot be returned

Important Note for Design-Conscious Customers

Before returning ceiling fixtures or wall sconces, please ensure all original protective packaging materials are intact. We cannot accept returns with damaged packaging that compromises our ability to resell these premium lighting solutions.

Easy Returns Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number] Dear Lightify Store Team, I would like to return/exchange the following item(s) from my order #[Your Order Number]: Product Name: [e.g., Modern Crystal Chandelier] Reason for Return: [Please specify – wrong item, damaged, changed mind, etc.] Preferred Resolution: [Refund or Exchange for (specific product if applicable)] I confirm the item(s) are in original condition with all packaging materials. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions (return label if applicable)
  • Any special packaging requirements for delicate lighting fixtures

Step 3: Package & Ship Your Return

For ceiling light fixtures and pendant lights:

  • Use original packaging with all protective materials
  • Include all components (bulbs, mounting hardware, etc.)
  • Securely tape all openings to prevent damage

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 3-5 business days after arrival):

  • Refunds: Processed within 5 business days to your original payment method
  • Exchanges: Shipped via your preferred method (standard or free shipping)

Refund Details

Your refund will include:

  • Full purchase price of returned items
  • Original shipping costs if the entire order is returned

Deductions: We may deduct from your refund if items show signs of installation, damage, or missing components.

Exchange Policy

Prefer a different lighting solution? We happily exchange:

  • Vanity lighting for different finishes or styles
  • Recessed lighting for different sizes or specifications
  • Lamps for alternative designs within the same price range

For exchanges with price differences, we’ll process partial refunds or invoice for the balance.

International Returns

For our global customers (excluding some Asian and remote regions):

  • Return shipping must be via trackable service (DHL/FedEx recommended)
  • Customs documentation must clearly mark as “Returned Goods”
  • Original shipping fees are non-refundable for international orders

Damaged or Incorrect Items

If your premium lighting arrives damaged or incorrect:

  1. Take photos of the packaging and product
  2. Do not install or discard any components
  3. Contact us immediately at [email protected]

We’ll arrange a replacement or return at no cost to you.

Still Have Questions?

Our lighting specialists are here to brighten your day with answers:

Email: [email protected]
Phone: [Insert Phone Number] (Monday-Friday, 9AM-5PM CST)
Mail: Lightify Store, 1759 Nicholas Street, Topeka, KS 66617, USA

Lightify Store – Where Quality Lighting Meets Customer Satisfaction