At Lightify Store, we’re committed to illuminating your world with premium lighting solutions and exceptional service. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We carefully prepare each lighting fixture with the attention it deserves. All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Tracking information provided
  • Recommended for time-sensitive orders

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Tracking information provided
  • Perfect for non-urgent orders

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide, excluding some Asian and remote regions.

Our Hassle-Free Returns Process

We want you to love your lighting as much as we do. If you need to return an item, follow these simple steps:

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of delivery with:

  • Subject: Return Request – Order #[Your Order Number]
  • Product name and reason for return
  • Your preferred resolution (refund or exchange)
  • Confirmation that items are in original condition

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Special packaging requirements for delicate items

Step 3: Package & Ship Your Return

For optimal protection:

  • Use all original packaging and protective materials
  • Include all components (bulbs, mounting hardware, etc.)
  • Securely tape all openings

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

After we receive and inspect your return (typically within 3-5 business days):

  • Refunds: Processed within 5 business days to your original payment method
  • Exchanges: Shipped via your preferred method

Refund Details

Your refund will include:

  • Full purchase price of returned items
  • Original shipping costs if returning the entire order

Deductions may apply if items show signs of installation, damage, or missing components.

Exchange Policy

We happily exchange:

  • Vanity lighting for different finishes or styles
  • Recessed lighting for different sizes or specifications
  • Lamps for alternative designs within the same price range

For exchanges with price differences, we’ll process partial refunds or invoice for the balance.

Non-Returnable Items

To maintain quality standards, we cannot accept returns on:

  • Custom or special-order lighting solutions (including made-to-order chandeliers)
  • Opened night lights with signs of use (for hygiene reasons)
  • Clearance items marked “final sale”

International Returns

For our global customers:

  • Use trackable services (DHL/FedEx recommended)
  • Customs documentation must mark as “Returned Goods”
  • Original shipping fees are non-refundable

Damaged or Incorrect Items

If your premium lighting arrives damaged or incorrect:

  1. Take photos of the packaging and product
  2. Do not install or discard any components
  3. Contact us immediately at [email protected]

We’ll arrange a replacement or return at no cost to you.

Need Assistance?

Our lighting specialists are here to help:

  • Email: [email protected]
  • Phone: [Insert Phone Number] (Monday-Friday, 9AM-5PM CST)
  • Mail: Lightify Store, 1759 Nicholas Street, Topeka, KS 66617, USA

At Lightify Store, we believe quality lighting should be paired with exceptional service. Thank you for trusting us to illuminate your space!